Billing and Refund Policy
Effective date: 25 June 2026 Last updated: 25 June 2026
This Billing and Refund Policy explains how billing, prepayment, refunds, and the consumer right of withdrawal work for Sairaph Mail (the "Service"), operated by WELLDONE (Aleja Wyzwolenia 11/6, 70-552 Szczecin, Poland; NIP PL8531508847). It summarises and supplements Sections 4, 5, and 6 of our Terms of Service (the "Terms"); if there is any conflict, the Terms govern. Capitalised terms not defined here have the meaning given in the Terms.
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1. Billing model
1.1 Pay on signup; no trial. Payment is collected at signup and the first subscription period is charged immediately. There is no free trial. Provisioning of mailboxes and domains begins only after the first successful charge (Terms 4.2).
1.2 Subscription periods and auto-renewal. Subscriptions are billed monthly or annually (annual = prepaid for the year) as selected, and renew automatically at the then-current price until cancelled (Terms 4.3). Prices are in euro (EUR), exclusive of applicable taxes, which are added at checkout via Stripe Tax (Terms 4.4).
1.3 Prepaid credits / overage. Where your plan includes usage-metered elements (for example, outbound volume above a plan's fair-use allowance, billed per additional email per Terms 4.1) or prepaid credits, amounts paid for usage or credits are consumed as you use the Service.
1.4 Failed payments. If a charge fails, your Account may move through past-due, then suspended (outbound/API send disabled while inbound mail and data are preserved), then cancellation, per the dunning process in Terms 4.7.
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2. General refund policy
2.1 All fees are non-refundable except where mandatory law provides otherwise. We do not refund partial or unused subscription periods, and annual prepayments are non-refundable (Terms 5.1).
2.2 Consumed credits / usage are non-refundable. Amounts attributable to prepaid credits or metered usage already consumed (e.g. outbound overage already sent) are non-refundable. Cancellation stops future renewals but does not refund amounts already paid or credits already used.
2.3 No refund on abuse. Where your Account is suspended or terminated for abuse, breach of the AUP, breach of the Terms, or to comply with law or an upstream provider's policies, no refund is due for any unused period (Terms 5.6) — without prejudice to mandatory consumer rights (Section 5 below).
2.4 Reactivation after cancellation does not refund amounts already paid (Terms 12).
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3. Domains — non-refundability and the cancellation retention rule
3.1 Domain fees are non-refundable once a registration is placed with the registry (Terms 5.4, 6.4). Registry/registrar fees are paid through to third parties and cannot be recovered.
3.2 Registrant model and right of use. On all plans, WELLDONE is the registrant of record of any Domain, and you hold an exclusive right of use of the Domain while your subscription is active and in good standing (Terms 6.2). We do not represent that the Domain is, in itself, legally yours.
3.3 On cancellation, we retain the registration for the remainder of the paid annual term. If your subscription is cancelled or ends, we hold the Domain registration (rather than releasing it) for the remainder of the paid annual registry term then in effect, so that you may either reactivate or request a transfer (Terms 6.5). No refund of domain fees arises from cancellation.
3.4 Ownership transfer on request. You may request that the Domain registration be transferred to you (or to a registrar account you nominate). Transfers are handled manually and are subject to registry, registrar, and ICANN rules (which may include a 60-day inter-registrar transfer lock and a change-of-registrant confirmation). Because a transfer is a manual operation that incurs the registrar's per-transfer trade fee — which is set by the registrar and varies by TLD — you cover the processing costs and our time; we will tell you the applicable cost before carrying out the transfer (Terms 6.6). These processing costs are separate from, and not a refund of, your subscription or original registration fees.
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4. How to cancel
4.1 You may cancel your subscription at any time from the dashboard; cancellation stops future renewals (Terms 11.1). To delete your Account and data, use the in-product account-deletion flow, which runs on a 7-day grace period with crypto-erasure at the end (Terms 11.1, Privacy Policy Section 5). Cancellation and deletion do not, by themselves, entitle you to a refund except as set out in Section 5 below.
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5. Consumer right of withdrawal (EU/EEA) and its waiver
5.1 14-day right of withdrawal. If you are a Consumer in the EU/EEA, you have a statutory right under the Consumer Rights Directive 2011/83/EU (implemented in Poland by the *Ustawa o prawach konsumenta*) to withdraw from a distance contract within 14 days, without giving a reason (Terms 5.2).
5.2 Waiver for immediate digital-service performance. The Service is a digital service whose performance begins immediately on subscription. At checkout, before you are bound, we ask you, as a Consumer, to (a) expressly request and consent that performance begins during the 14-day withdrawal period, and (b) acknowledge that you thereby lose your right of withdrawal once performance has begun with that prior express consent (Art. 16(a)/(m) of Directive 2011/83/EU; Terms 5.3). If you provide this consent and we begin performance, your right of withdrawal is extinguished to the extent permitted by law, and we confirm the consent on a durable medium (by email).
5.3 Domains and the withdrawal right. Where the Service includes registering a Domain, that registration may be performed and become non-cancellable immediately upon order, and the non-refundability of domain fees and the registrant/right-of-use model are disclosed to you at the point of purchase before you are bound (Terms 5.4, 6.2–6.6). Domain registration is treated as digital-service performance commenced with your prior express consent; together with the pre-purchase disclosure, this supports the non-refundability of domain fees as against Consumers who have given the consent in Section 5.2.
5.4 Business Customers. The statutory right of withdrawal does not apply to Business Customers, who are bound by the general no-refund policy (Terms 5.5).
5.5 Mandatory rights preserved. Nothing in this Policy excludes or limits statutory rights that, under mandatory consumer-protection law, cannot be excluded or limited — including non-conformity / warranty rights under the Polish Civil Code and Consumer Rights Act (Terms 5.7). If the Service is materially defective, your statutory remedies continue to apply regardless of the no-refund position.
> Implementation requirement (product/UI): the checkout flow must capture the Section 5.2 consent and acknowledgment as a distinct, affirmative, non-pre-ticked action, with matching pre-contractual information and a durable-medium confirmation, and must disclose the domain non-refundability and registrant/right-of-use model before purchase. The on-screen wording must match Terms 5.3 and Section 6 of the Terms. See ATTORNEY_REVIEW_MEMO.md.
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6. Requesting a refund where one is due
6.1 Where a refund is due under mandatory law (Section 5) or is otherwise granted at our discretion, contact support@sairaph.com from your account email. Approved refunds are returned to the original payment method via our payment processor (Stripe); processing times depend on your bank or card issuer.
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7. Changes to this Policy
7.1 We may update this Policy consistent with the change process in the Terms. For material changes affecting ongoing contracts we will give notice, and protections for already-paid periods (Terms 4.9) continue to apply.
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Contact: WELLDONE, Aleja Wyzwolenia 11/6, 70-552 Szczecin, Poland (NIP PL8531508847) — support@sairaph.com.
If you have questions about these terms, contact us at privacy@sairaph.com.
*Sairaph Mail, operated by WELLDONE, Sairaph.com.*